Dashboard

No-Show Rate

No-show rate by schedule

Reschedule Rate

Waiting appointments moved to a different date. These don't count as no-shows above -- they were proactively moved, not missed.

Reschedule rate by schedule

Cancellation Rate

Appointments the customer called to cancel. An appointment booked across several schedules counts once -- it was one cancelled visit. These don't count as no-shows above.

Cancellation rate by schedule

Notice given -- how far ahead of the appointment the cancellation came in. Same-day cancellations leave no time to fill the slot.

Booking Heatmap

When appointments are scheduled, by day and hour, across the selected range.

Booking Lead Time

Common Services Frequency

Exact count of how often each of this schedule's configured Common Services was selected on an appointment.